PRIVACY POLICY

33HelpME Alert Notification System

Effective Date: January 1, 2026
Last Updated: January 1, 2026

1. INTRODUCTION

33 Systems Inc., d/b/a 33HelpME (33HelpME), is a Florida corporation committed to protecting the privacy of our customers and end users. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our 33HelpME alert notification system (the “Service”).

Who This Policy Applies To:

Customers: Venue operators, businesses, and organizations that subscribe to the 33HelpME Service (airports, stadiums, universities, hotels, convention centers, etc.)
End Users: Individuals who scan QR codes at Customer venues to request assistance

Please read this Privacy Policy carefully. By using our Service, you acknowledge that you have read and understand this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Information Collected from Customers (Venue Operators)

When you subscribe to the 33HelpME Service, we collect:

Account Information:

Company/organization name
Contact person name, email address, and phone number
Business address
Billing information
Tax identification information (if applicable)

Configuration Information:

Alert routing preferences (Command Center, Response Team, or both)
Response Team mobile phone numbers
Command Center operator login credentials
Venue location information
QR code placement data

Usage Information:

Login activity and access logs
Alert history and response data
Report generation and data export activity
Service configuration changes

2.2 Information Collected from End Users (Via QR Code Scans)

When an End User scans a 33HelpME QR code to request assistance, we automatically collect:

QR Code ID - Unique identifier of the scanned QR code
Location Description - Text description of the QR code location (e.g., Terminal B, Gate 12)
GPS Coordinates - Latitude and longitude of the device location
Timestamp - Date and time of the scan
Mobile Phone Number - Phone number of the End User’s device
Reason for Help - Category selected by End User (emergency, non-emergency, medical, security, maintenance, etc.)
Name - If provided by the End User (optional field)

This information is collected automatically upon a QR code scan and does not require app downloads or account creation.

2.3 Information Collected Automatically

Website Usage Data:

When you visit our website (33helpme.com), we automatically collect:

IP address
Browser type and version
Device type and operating system
Pages viewed and time spent on pages
Referring website
Date and time of visit

Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to:

Maintain user sessions for logged-in Customers
Analyze website traffic and usage patterns
Improve website functionality and user experience
Remember user preferences

You can control cookies through your browser settings. However, disabling cookies may affect Service functionality.

3. HOW WE USE INFORMATION

3.1 Use of Customer Information

We use Customer information to:

Provide and maintain the Service
Process subscription payments and billing
Configure alert routing to Command Centers and Response Teams
Provide customer support and technical assistance
Send service notifications, updates, and security alerts
Generate reports and analytics for Customers
Improve and optimize the Service
Comply with legal obligations
Enforce our Terms of Service

3.2 Use of End User Information

We use End User information to:

Route alerts to Customer’s designated personnel (Command Center and/or Response Team)
Display alert details to Customer’s response personnel
Enable Customers to generate reports on alert activity
Analyze Service performance and reliability
Improve alert delivery and system functionality

IMPORTANT: We route End User information directly to the Customer who operates the venue. The Customer, not 33HelpME, is responsible for responding to alerts and managing End User information in accordance with applicable privacy laws.

3.3 Use of Website Information

We use website usage data and cookies to:

Operate and maintain our website
Understand how visitors use our website
Improve website design and functionality
Analyze trends and user behavior
Provide relevant content and information

4. HOW WE SHARE INFORMATION

4.1 Information Sharing with Customers

Alert Data: When an End User scans a QR code at a Customer’s venue, we immediately transmit the alert information to that Customer’s designated personnel (Command Center and/or Response Team). This is the core function of our Service.

Reports and Analytics: Customers have access to all alert data generated at their venues through our reporting tools.

4.2 Third-Party Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

Payment processors (for billing and subscription management)
SMS delivery providers (for delivering alerts to Response Teams):
- Twilio
- Telnyx
Cloud hosting and backup providers:
- [Cloud provider to be added when implemented]
Analytics providers (for Service performance monitoring)
Customer support tools (for technical assistance)

These service providers are contractually obligated to protect information and use it only for the purposes we specify.

Current list of subprocessors: https://33helpme.com/subprocessors

We provide 30 days advance notice before adding new subprocessors.

4.3 Legal Compliance and Protection

We may disclose information when required by law or when we believe disclosure is necessary to:

Comply with legal obligations, court orders, or legal processes
Enforce our Terms of Service or other agreements
Protect the rights, property, or safety of 33HelpME, our Customers, or others
Prevent fraud, security breaches, or illegal activity
Respond to government requests

4.4 Business Transfers

If 33HelpME is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred to the acquiring entity. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.5 What We Do NOT Do

We will NOT:

Sell your personal information to third parties
Share your information with third parties for their marketing purposes
Use End User alert information for purposes other than providing the Service
Share information with third parties except as described in this Privacy Policy

5. DATA RETENTION

5.1 Customer Account Information

We retain Customer account information for as long as your subscription is active and for a reasonable period afterward to:

Comply with legal obligations
Resolve disputes
Enforce agreements
Maintain business records

5.2 Alert Data

Alert data (End User information from QR code scans) is retained indefinitely to enable Customers to:

Generate historical reports
Analyze trends and patterns
Comply with their own record-keeping requirements
Investigate past incidents

Customers may request deletion of specific alert data in accordance with their obligations under applicable privacy laws and our data deletion procedures.

5.3 Data After Termination

Upon termination of your subscription:

You will have 30 days to export any data you wish to retain
After 30 days, your access to the Service will be terminated
We may retain certain data as required by law or for legitimate business purposes
Backup copies of data may persist in our systems for a limited time

6. DATA SECURITY

6.1 Security Measures

We implement reasonable technical and organizational security measures to protect information against unauthorized access, alteration, disclosure, or destruction, including:

Technical Safeguards:

SSL/TLS encryption for data transmission
Encrypted data storage
Secure login processes with password requirements
Regular security vulnerability assessments
Firewall protection and network security
Regular software updates and security patches

Organizational Safeguards:

Employee confidentiality agreements
Access controls based on roles and responsibilities
Employee training on data privacy and security
Incident response procedures
Regular security policy reviews

Physical Safeguards:

Secure server facilities with restricted access
Environmental controls and monitoring
Video surveillance
Backup power systems

6.2 Customer Responsibilities

Customers are responsible for:

Maintaining confidentiality of login credentials
Ensuring Command Center operators follow security protocols
Securing devices used to access the Service
Protecting Response Team phone numbers and contact information
Implementing their own security measures for personnel and systems

6.3 Limitations

No system is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information. You use the Service at your own risk.

7. YOUR PRIVACY RIGHTS

7.1 Rights for All Users

You have the right to:

Access your information and request a copy
Correct inaccurate or incomplete information
Delete your information (subject to legal retention requirements)
Object to certain processing of your information
Withdraw consent where processing is based on consent

7.2 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know:

What personal information we collect about you
The categories of sources from which we collect information
Our business or commercial purposes for collecting information
The categories of third parties with whom we share information
The specific pieces of personal information we have collected about you

Right to Delete:

Request deletion of your personal information (subject to exceptions)

Right to Opt-Out:

Opt-out of the “sale” of your personal information (Note: We do not sell personal information)

Right to Non-Discrimination:

We will not discriminate against you for exercising your CCPA rights

How to Exercise Your Rights:

To exercise your CCPA rights, contact us at:

Email: privacy@33helpme.com
Phone: 813-822-0045
Mail: PO Box 272331, Tampa, Florida 33682

We will verify your identity before processing your request and respond within 45 days.

7.3 Rights for Customers

As a Customer, you can:

Access your account information through the Service dashboard
Update your account information and configuration settings
Export alert data and reports
Request deletion of specific alert data
Terminate your nonrefundable subscription

7.4 Rights for End Users

End Users who have scanned QR codes should contact the venue operator (Customer) for requests related to their alert data because the Customer controls that information.

For questions about how we process End User information, contact us at privacy@33helpme.com.

8. CHILDREN’S PRIVACY

The 33HelpME Service is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.

However, we recognize that children may be present at venues where 33HelpME is deployed and may scan QR codes in emergency situations. If a child scans a QR code, the alert is routed to the Customer, and the Customer is responsible for managing that information appropriately.

If you believe we have inadvertently collected information from a child under 13 through our website or account registration, please contact us immediately at privacy@33helpme.com, and we will delete such information.

9. INTERNATIONAL USERS

The 33HelpME Service is currently available only in the United States. Our servers are located in the United States, and information is processed and stored in the United States.

If we expand to other countries in the future, we will update this Privacy Policy and comply with applicable international data protection laws.

10. DATA BREACH NOTIFICATION

In the event of a data breach affecting personal information, we will:

Investigate the breach promptly
Notify affected Customers as required by law
Notify the Florida Department of Legal Affairs if required under Florida law
Cooperate with Customers in their notification obligations to End Users
Take reasonable steps to remediate the breach

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Notice of Changes:

We will post the updated Privacy Policy on our website
We will update the “Last Updated” date at the top of this policy
For material changes, we will notify Customers via email or Service notification
Continued use of the Service after changes constitutes acceptance of the updated Privacy Policy

We encourage you to review this Privacy Policy periodically.

12. CONTACT INFORMATION

For Privacy Questions or Requests:

33 Systems Inc., d/b/a 33HelpME

PO Box 272331
Tampa, Florida 33682

Email: info@33helpme.com
Privacy/Legal: privacy@33helpme.com
Phone: 813-822-0045
Website: www.33helpme.com

For California Privacy Rights Requests:
Email: privacy@33helpme.com
Subject Line: “CCPA Privacy Request”

13. RELATIONSHIP TO TERMS OF SERVICE

This Privacy Policy is incorporated into and subject to our Terms of Service and End User License Agreement.