CONTENT POLICY
1. PURPOSE AND SCOPE
This Content Policy governs:
- Acceptable use of the 33HelpME Service by Customers and End Users
- Prohibited activities and content
- Consequences for policy violations
- Our rights to monitor and enforce this policy
By using the 33HelpME Service, you agree to comply with this Content Policy.
Related Policies: This Content Policy supplements and is incorporated into our Terms of Service and End User License Agreement.
2. ACCEPTABLE USE OF THE SERVICE
2.1 Intended Use
The 33HelpME Service is designed to:
- Enable End Users to request assistance (emergency or non-emergency) at venues by scanning QR codes
- Route alerts to venue operators’ designated personnel (Command Center and/or Response Team)
- Provide reporting and analytics on alert activity
- Facilitate communication between End Users and venue response personnel
2.2 Appropriate Uses
Customers (Venue Operators) may use the Service to:
- Receive and respond to assistance requests from End Users
- Monitor alert activity at their venues
- Generate reports for security, operations, or compliance purposes
- Train personnel on alert response procedures
- Configure and manage alert routing
End Users may use the Service to:
- Request assistance for legitimate emergencies (medical, security, safety)
- Request assistance for non-emergency matters (maintenance, lost items, information, accessibility needs)
- Report concerns or incidents at venues
- Contact venue personnel when help is needed
3. PROHIBITED ACTIVITIES
3.1 Unlawful Activities
You may NOT use the Service to:
- Engage in or facilitate any illegal activity
- Violate any federal, state, or local laws or regulations
- Infringe on intellectual property rights of 33 Systems Inc., d/b/a 33HelpME, or others
- Violate export control laws or regulations
- Transmit or facilitate the transmission of illegal content
3.2 Abuse and Misuse
You may NOT:
- Make false alerts or reports (e.g., fake emergencies, hoax threats, prank alerts)
- Harass, threaten, or intimidate others through the Service
- Spam or flood the Service with excessive or repetitive alerts
- Attempt to overwhelm or disable the Service (e.g., denial-of-service attacks)
- Impersonate others or provide false identity information
- Use the Service to stalk, track, or monitor individuals without authorization
- Interfere with venue operations or emergency response
3.3 Prohibited Content
When using the Service, you may NOT transmit or input content that:
- Is threatening, abusive, harassing, defamatory, or hateful
- Promotes violence, discrimination, or harm against individuals or groups
- Contains explicit sexual content or child exploitation material
- Promotes illegal drugs, weapons, or criminal activity
- Contains viruses, malware, or other harmful code
- Infringes on copyrights, trademarks, or other intellectual property rights
- Violates privacy rights or discloses personal information of others without consent
3.4 Technical Restrictions
You may NOT:
- Attempt to gain unauthorized access to the Service, systems, or networks
- Reverse engineer, decompile, or disassemble the Service software
- Remove, alter, or obscure QR codes without Customer authorization
- Use automated tools (bots, scripts) to scan QR codes or access the Service
- Interfere with or disrupt the Service, servers, or networks
- Attempt to bypass security measures or access restrictions
- Collect or harvest data from the Service using automated means
- Resell, sublicense, or redistribute the Service without authorization
3.5 Misuse of End User Information
Customers may NOT:
- Use End User information for purposes other than responding to alerts and providing reports
- Share or sell End User information to third parties (except as required by law)
- Use End User information for marketing or advertising without consent
- Retain End User information longer than necessary for legitimate business purposes
- Fail to protect End User information with reasonable security measures
4. CONSEQUENCES OF VIOLATIONS
4.1 Our Rights
If we determine that you have violated this Content Policy, we may, in our sole discretion:
- Issue warnings or requests to cease prohibited activity
- Suspend your access to the Service (temporarily or permanently)
- Terminate your subscription or account
- Remove or disable access to content that violates this policy
- Report illegal activity to law enforcement
- Take legal action to enforce this policy or recover damages
- Cooperate with law enforcement investigations
4.2 Customer Consequences
If a Customer violates this policy:
- We may immediately suspend or terminate Service access
- Customer remains liable for all fees incurred before termination
- Customer may be held liable for damages resulting from violations
- We may notify affected End Users or relevant authorities
4.3 End User Consequences
If an End User violates this policy:
- We may notify the Customer (venue operator)
- The Customer may take appropriate action (e.g., removal from venue, law enforcement referral)
- We may block the End User’s device from accessing the Service
- Serious violations may be reported to law enforcement
4.4 No Liability for Enforcement
We are not obligated to monitor, review, or enforce this Content Policy. However, we reserve the right to do so at any time. We shall not be liable for:
- Failure to detect or prevent policy violations
- Actions taken or not taken to enforce this policy
- User conduct or content on the Service
- Consequences of suspending or terminating access
5. REPORTING VIOLATIONS
5.1 How to Report
If you become aware of violations of this Content Policy, please report them to us:
Email: info@33helpme.com
Subject: “Content Policy Violation Report”
Include:
- Description of the violation
- Date, time, and location (if applicable)
- Any supporting evidence (screenshots, QR code IDs, alert details)
- Your contact information
5.2 Investigation
Upon receiving a report:
- We will investigate the alleged violation
- We may request additional information from you
- We will take appropriate action based on our findings
- We may, but are not required to, notify you of the outcome
5.3 False Reports
Submitting false or malicious reports is prohibited and may result in termination of your access to the Service.
6. CUSTOMER RESPONSIBILITIES
6.1 Training and Supervision
Customers are responsible for:
- Training personnel on acceptable use of the Service
- Monitoring their personnel’s use of the Service
- Ensuring Command Center operators and Response Team members comply with this policy
- Taking appropriate action against personnel who violate this policy
6.2 QR Code Management
Customers are responsible for:
- Installing QR codes in appropriate locations
- Ensuring QR codes are used for their intended purpose
- Preventing unauthorized alteration or removal of QR codes
- Replacing damaged or missing QR codes
- Removing QR codes upon termination of Service
6.3 Venue Policies
Customers should:
- Post clear signage explaining the purpose of 33HelpME QR codes
- Inform End Users of acceptable use policies
- Establish consequences for End User misuse
- Coordinate with local law enforcement regarding false alerts or criminal misuse
7. OUR RESPONSIBILITIES AND LIMITATIONS
7.1 What We Do
We will:
- Maintain reasonable security measures to protect the Service
- Investigate reported violations when feasible
- Take appropriate action against serious or repeated violations
- Cooperate with law enforcement regarding illegal activity
- Update this policy as needed
7.2 What We Do NOT Do
We do NOT:
- Monitor or review all alerts or Service usage
- Guarantee detection or prevention of policy violations
- Assume responsibility for user conduct
- Have any obligation to respond to alerts or provide emergency services
- Control or supervise Customer’s response to alerts
7.3 Limitations
The Service is a communication and notification platform only. We are not responsible for:
- How Customers or End Users use the Service
- Content of alerts or user-provided information
- Customer’s response or failure to respond to alerts
- Consequences of policy violations by users
- Enforcement of venue rules or policies
8. INTELLECTUAL PROPERTY COMPLAINTS
If you believe that content on or accessed through the Service infringes your intellectual property rights, please contact us with:
- Description of the copyrighted work or intellectual property
- Location of the allegedly infringing content
- Your contact information
- A statement that you have a good faith belief the use is not authorized
- A statement that the information provided is accurate
- Your physical or electronic signature
Send complaints to: info@33helpme.com
9. MODIFICATIONS TO THIS POLICY
We may update this Content Policy at any time by posting the revised policy on our website with an updated “Effective Date.”
Notice: We will notify Customers of material changes via email or Service notification.
Continued Use: Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.
10. GOVERNING LAW
This Content Policy is governed by the laws of the State of Florida and is subject to the dispute resolution provisions in our Terms of Service.
11. CONTACT INFORMATION
For questions about this Content Policy:
33 Systems Inc., d/b/a 33HelpME
PO Box 272331
Tampa, Florida 33682
Email: info@33helpme.com
Phone: 813-822-0045
Website: www.33helpme.com
